Medical Economics recently featured one of our own – Gloriann Sordo, Esq., Cofounder and Principal of Advicare. The cover story, which focuses on patient collections, highlights important collection tactics for overdue payments. And while our team handles clinical denials for hospitals, our expertise offers all types of providers with valuable takeaways.
“How To Handle Patient Collections” examines ways to prevent delinquencies, manage missing payments, and communicate with patients. Keep reading below:
Collecting from patients is not an easy job, but there are ways to handle it in an efficient and compassionate manner.
We talk to experts on how to prevent payment delinquencies and how to handle them when they occur.
“You don’t have to recreate the wheel with resources,” says Gloriann Sordo, J.D., a principal at Advicare, a company in Lakeland, Florida, that handles clinical denials for hospitals.
She also encourages physicians, or their billing staff, to ask insurers what resources they have for patients. “I believe the payers should be doing more in trying to help patients understand what their responsibility is.”
With an eye for innovation and demonstrating value, Gloriann Sordo, Esq., Cofounder and Principal of Advicare, has developed a passion for ensuring Advicare’s clients get compensated for what they deserve, and her passion for decreasing and preventing denials is contagious. It has inspired and driven Advicare’s industry-leading results. Through two decades of healthcare leadership experience, she has perfected a “partnership” approach with clients, working together to identify root causes of denied claims and applying clinical findings and persuasive legal arguments to recover billions of dollars in denied revenue.
Gloriann is admitted to the Florida Bar and received her J.D. from Nova Southeastern University – Shepard Broad College of Law in Fort Lauderdale, Florida. She earned a Bachelor of Business Administration with a minor in Information Technology from Stetson University in DeLand, Florida and is an active member of the Healthcare Financial Management Association, American Association of Healthcare Administrative Management, and various local organizations and charities.