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ABOUT US

Leadership Team

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We’ve grown from a team of three industry experts – Stacy Gearhart, Gloriann Sordo, and Barbara Toole – to hundreds of professionals dedicated to reversing denied claims, reducing write-offs, and identifying root causes of denials.

Meet our leadership team.

Stacy Gearhart, JD, LLM, CHPC

Cofounder and Principal

 

Clients take confidence in Stacy’s two-decade-plus experience working with healthcare organizations across the U.S. They also respect her specific expertise in hospital receivables management. In fact, Stacy previously founded and ran Trilogi, Inc. which provided revenue recovery services for multiple types of denied claims.

 

Subsequently, she and her partners co-founded Advicare with a razor-sharp focus on clinical denials, the most complex and often most costly type of denied claims, which can have a disproportionately negative impact on a hospital’s bottom line.

 

Stacy applies her passion for justice and fairness to the work Advicare provides on behalf of healthcare organizations and – by extension – patients. She’s out to level the playing field and ensure patients receive the medically necessary care they require.

 

Stacy earned her J.D. from Loyola University School of Law in New Orleans and her Master of Law degree in Health Law from Loyola University School of Law in Chicago. She is an active member of the Healthcare Financial Management Association (HFMA), the American Association of Healthcare Administrative Management (AAHAM), and the American Health Lawyers Association. She is certified in Healthcare Privacy Compliance by the Health Care Compliance Association.

 

Gloriann Sordo, Esq.

Cofounder and Principal

With an eye for innovation and demonstrating value, Gloriann has incorporated her valuable skillset into what Advicare brings to the table. These traits are what Advicare delivers in each client relationship, and they are what Advicare’s clients have come to expect.

 

Gloriann has developed a passion for ensuring Advicare’s clients get compensated for what they deserve, and her passion for decreasing and preventing denials is contagious. It has inspired and driven Advicare’s industry-leading results. Through two decades of healthcare leadership experience, she has perfected a “partnership” approach with clients, working together to identify root causes of denied claims and applying clinical findings and persuasive legal arguments to recover billions of dollars in denied revenue.

 

Gloriann is admitted to the Florida Bar and received her J.D. from Nova Southeastern University – Shepard Broad College of Law in Fort Lauderdale, Florida. She earned a Bachelor of Business Administration with a minor in Information Technology from Stetson University in DeLand, Florida and is an active member of the Healthcare Financial Management Association, American Association of Healthcare Administrative Management, and various local organizations and charities.

 

Barbara L. Toole

Cofounder and Principal

Through Barbara’s dedication and sound business acumen, she ensures an environment that is conducive to analyzing and appealing denied claims. Backed by Advicare’s team of innovative and experienced information and technology professionals, Barbara ensures that the information needed to resolve problematic healthcare claims is secure, accurate, and easily accessible. This enables Advicare’s clinical, legal, coding, and denial resolution experts to experience such success on behalf of their clients when facing the challenge of overturning claims that payers have denied.

 

Advicare clients reap the benefit of Barbara’s long tenure in the healthcare receivables management industry. Her intimate knowledge of healthcare industry database and collection systems gained over the years and as the IT Director for Trilogi, Inc., has led to her combined oversight of $500 million in healthcare receivables. She has gained the insight to integrate with hospital business offices to act as a seamless extension of these offices, while ensuring data integrity.

 

Barbara earned a bachelor’s degree in Computer Engineering at the University of South Florida.

 

Laurie Beck, BSN, RN, CCM

Senior Vice-President, Clinical Operations

Laurie is the author who presents the case to payers on behalf of our clients for overturning denied claims. Her superior research skills and direct, on-point writing leads the way for Advicare clients to achieve the results they desire and deserve. Through Laurie’s 15+ years of Case Management/Utilization Review Legal Nurse Consultant experience, Laurie leverages her extensive knowledge of healthcare rules and regulations for commercial and government payers, as well as a thorough understanding of internal hospital processes to positively impact healthcare revenue recovery for our clients. Armed with a support team of multispecialty nurses, she functions as an integral member of the organization’s finance team, achieving great success overturning the full spectrum of denials and underpayments.

 

Laurie earned her bachelor’s degree in Nursing from Florida Southern College and holds a State of Florida Nursing License.

 

Monique Davis

Vice President of Data Analytics and Process Improvement

Experience breeds effectiveness, and when coupled with dedication, it yields client results. With more than two decades holding leadership roles in a variety of healthcare settings including accountability for Billing, Collections, Charge Master/Charge Entry, Coding, and Reconciliations, Monique knows the landscape, and she knows what to look for, examining the data and helping us identify, resolve, and close the claims denial gap for continued client successes. When looking for a partner to help your business recover denied claims revenue, Monique has a documented track record of effectively streamlining processes and producing positive results.

 

Monique’s passion for leadership, change management and process improvement has become the common ground for Advicare’s operational philosophy as a partner, an extension of our clients’ business offices.

 

Bob Colón

Senior Vice-President of Partner Relations

With the level of thoroughness and thoughtfulness that would impress any client, Bob quickly builds a strong rapport with clients and gains their trust as their “financial advocate.” He excels at understanding client expectations and ensuring that service and performance shine. And as a steward for Advicare sales and marketing operations, he knows how to manage the critical alignment of promises, expectations, and deliverables.

 

A keen understanding of healthcare revenue cycle management gained through more than two decades of industry and leadership experience powers the passion that Bob contributes to our clients and their quest to recover revenue.

 

Bob earned his Bachelor of Arts degree in Organizational Management from Cabrini College, Radnor, Pennsylvania. He is also a ten-year veteran of the U.S. Navy Submarine Force.

 

Marla Cavendish

Director of Human Resources

Marla is a key member of Advicare’s leadership team and concentrates on relationship building, performance and talent management, strategic management, hands-on management, and coaching and change management.

Marla has more than 10 years’ experience in human resources and continuous improvement. She dedicates her time to cultivating a positive, energizing company culture and derives her passion from helping employees identify and achieve their goals.

Her experience spans Canada and the United States and encompasses recruitment, payroll, benefits, compensation, and leadership in human resources. Excited and invigorated by challenges in the workplace, Marla thrives in Advicare’s dynamic, results-driven environment, where employees’ collaboration and achievements are highly valued.

Marla earned a bachelor’s degree in Human Resources and Leadership, Human Resources Management and Services from Rasmussen College. She also attended Red River College, where she studied Business Management and Business Administration.

 

Jennifer Cullen

Director of Payer Relations

Jennifer specializes in root cause analysis and payer denial trends at Advicare. She concentrates on payer relations with clients, payers, and staff to mitigate unresolved issues, provide payer policy updates to clients and staff, identify payer denial trends, and analyze root causes of denials.

 

Jennifer earned a Master of Arts degree in mental health from Webster University, and a Bachelor of Science degree in psychology from Florida Southern College.

 

Kristina Dritto, CRCS

Director of Operations

Kristina oversees inventory and staff for all of Advicare’s clients. She confirms that all processes are being followed and updated based on need, and maintains all staffing needs, including training and mentoring leadership staff. She also implements all client requests, collaborating with Advicare’s internal departments.

 

Kristina started in the medical field in 2001, when she worked as an echocardiograph technician in a private cardiology practice in Fort Lauderdale, Florida. After relocating to Polk County, Florida, she later began work with Trilogi and stayed on through the company’s transition to Recondo, and then Advicare.

Kristina, who began work as a denial representative, was promoted to team lead, supervisor, and then operations manager, after that assuming her current role of director of operations. She is dedicated to work quality and productivity, including helping Advicare’s current leadership team.

 

Kristina earned an Associate of Science degree in noninvasive cardiovascular technology from the Ultrasound Diagnostic School in Fort Lauderdale, Florida. She is a member of the local and national chapters of the American Association of Healthcare Administrative Management (AAHAM).

David Schartel

Director of IT

 

As director of IT at Advicare, David automates the transfer of data files to and from clients. He ensures data integrity for all clients, prepares end-of-month reports, and coordinates client access to business intelligence tools.

 

Prior to joining Advicare, David worked for 16 years for an engineering and consulting company while attending school, and after graduating, moved into the technical field. After more than a decade of professional experience, he obtained his master’s degree, which concentrated on project management and systems security, Service and Organization Controls (SOC), and HIPAA.

David earned a Master of Science degree in management of information systems security from Colorado Technical University and a Bachelor of Science degree in computer science from Albright College. He is a member of InfraGard, a partnership between the Federal Bureau of Investigation (FBI) and members of the private sector for the protection of U.S. critical infrastructure.

 

Lynette Stawicki, BSN, RN

Director of Clinical Operations

Lynette oversees a team of nurses and coders who appeal to many different types of denials that include Level of Care, Length of Stay, Readmissions, and Experimental Denials. She reports denial trends to clients to prevent ongoing denials and educate team members.

 

Prior to joining Advicare, Lynette worked for insurance companies, where she was responsible for reviewing million-dollar claims for accuracy. She leverages this experience, as well as her clinical background as a critical care nurse, to help her clients recoup their income.

Lynette has a Bachelor of Science degree in Nursing from D’Youville College in Buffalo, New York.

 

Michele Sudina, MBA, BHA, CMAS

Director of Partner Relations & Program Development

Michele has more than 15 years’ experience in the healthcare industry. She oversees the onboarding of all new clients, as well as the day-to-day operations of the department. She also manages the Advicare Partner Relation team to ensure all Advicare clients receive consistent, high-quality service.

 

She has worked with more than 178 hospital system to reduce denials and increase accounts receivable. Michele’s experience with hospital and medical offices to improve workflow and revenue profit, including training on documentation processes and coding claims, has positively impacted upfront denials and errors.

Michele earned an MBA from Argosy University and a Bachelor of Science degree in healthcare administration and management from University of Phoenix. She also earned an Associate of Science in health services administration from Columbus State Community College. She is currently working towards a PhD in healthcare administration from Southern New Hampshire University.

Michele is a member of the Healthcare Financial Management Association (HFMA) and the Central Ohio Patient Account Managers (COPAM).